By Use Cases
By Industry
Leo Coffee provides exceptional customer engagement and expands sales
Founded
1910
Website
Channels
WhatsApp, PWA
Use Cases
Customer Support, Commerce
Challenge
Lockdown and absence of call centers make expanding online sales difficult
With the onset of the pandemic, we saw many coffee houses and eateries closing down. Even Leo Coffee had to shut down its services. Business via their e-commerce stores was just over 1 percent. And with their call-centers closing down, responding to thousands of queries coming every day became a repetitive and arduous task. Apart from this the ever-expanding coffee blends of Leo Coffee was hard to update in all e-commerce stores and would consume a lot of unnecessary time.
Solution: Dynamic AI agent – Leo
1
Leo – The intelligent Virtual Assistant
Yellow.ai deployed channel-agnostic AI-powered retail with a very interactive UI bot based on our model retail solution Canary, across Facebook, WhatsApp, and on Leo e-store. The Intelligent virtual assistant is providing exceptional customer engagement while combating innumerable queries from the customer and at the same time helping customers subscribe and order the pure blends from Leo Coffee from the bot interface.
2
Easy payment gateway
Easy payment gateway via Google pay and other UPI based payment provided through the API integration, again on the Instant messaging chatbot interface.
3
Shopify integration
The integration of Leo Bot with Shopify enables the auto-update of all merchandise as updated on the Leo e-store
Impact
INCREASED REVENUE
0
K+INR crossed in total revenue within few days
SEAMLESS SELF SERVE
0
/7Available customer support
HIGH ACCURACY
0
%Accuracy in resolving every query
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