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Challenges Faced by Non-Banking Financial Companies
- Multiple product verticals: Multiple product verticals require dedicated customer support and sales teams to handle specific product queries.
- Query resolution: Large number of user queries to handle for each product offering by the teams.
- Multiple Points of Contact: A separate point of contact for each product vertical causes inconvenience amongst the users.
- Lack of omni-channel presence: Offering product information on the website doesn’t engage a lot of customers because it is time-consuming.
- Better Customer Experience: Improve the customer experience through easier access to product information and faster query resolution.
Yellow Messenger Solution NBFC’s Challenges
- Automate customer support and sales communication.
- Develop a common point of contact that integrates all the product verticals.
- Offer product information on multiple channels and in a more efficient manner to improve customer convenience.
- Reduce dependency on sales and customer support agents through automation.