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Importance of Employee Experience amidst COVID-19 Everything; tangible or intangible; has room for improvement. This pandemic has brought about behavioral and organizational changes in 3
Build a Simple FAQ Chatbot that Requires No Code!
Building a virtual assistant is now as easy as playing a flash game and as fast as cooking instant noodles! Today, we show how to
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The global pandemic caused by the COVID-19 has radically changed how businesses operate. The retail industry in particular has been highly impacted by the social
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Yellow Messenger’s Robust NLP Engine | Part 2
Welcome back, readers! Last few weeks have been nothing less than eventful for us at Yellow Messenger. The number of conversations on every platform has
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Jeff Bezos rightly mentioned that “We see our customers as invited guests to a party and we are the hosts. It’s our job every day
The Evolution of Virtual Assistants
“Technological evolution is the result of our own desire to lead a better life.” ― R.S. Amblee And rightly so, with the advent of technology,
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Many retail companies are seeking to innovate and move beyond the architecturally closed rigid commerce applications of yore, towards endless experience led technology such as
The Evolving Role of Technology in Testing Times
As the entire humanity is being tested during the time of the Global Pandemic, with each passing day we realize that there is enough to
Yellow Messenger’s Robust NLP Engine – I
Deep Learning Jasper, Joan, Jodi, three people performing the same routine tasks, for the same role, with the same qualifications, since the start of their
Enhanced Agent Assist & Customer Experience for Sayurbox | Case Study
ABOUT SAYURBOX:Sayurbox is a farm-to-fork, mobile-first e-commerce platform for purchasing fresh produce that is cherry-picked, and delivered directly from farms to consumers (B2C) and restaurants
Agent Assist Dashboard for a Refined Customer Support
A brand is defined by the customer’s experience. The experience is delivered by your employees – Shep Hyken For businesses of any type and size