



5 Reasons Why Live Agents Love Chatbots, Rather than Hate Them
In any organization, whenever the front-line customer support staff hear that leadership is considering chatbot technology, there’s one fear that spreads like wildfire: “our jobs


Coffee with Leo Coffee’s Intelligent Virtual Assistant
Chatbot Platforms: Website, Facebook, and WhatsApp Canary – Retail and E-Commerce Solution About Leo Coffee Leo Coffee, famous for its Mylapore filter coffee, laid its


Healthcare Chatbot atop Google’s Business Messages
With the onset of the COVID pandemic, the need for healthcare bots decoupled. We saw government and healthcare agencies adopting chatbot either on the website,





How To Use Multi-Channel Messaging In Healthcare
During the COVID-19 pandemic, many businesses in all industries witnessed their usual processes crumble as work-from-home strategies had to be enforced. The healthcare sector perhaps




Conversational AI atop Social Commerce – Next Big Thing After E-Commerce
“This is how we have been empowering everyone with an entrepreneurial streak to start their own business and gain financial freedom with little or no


Building WhatsApp Chatbot with WhatsApp Business API
By introducing WhatsApp Chatbot, WhatsApp opens the floodgates for businesses to automate every repetitive customer-facing business interaction with no human intervention. With WhatsApp Chatbot, businesses


Yellow Messenger’s Campaign Management Tool – Redefined
What is the future of “Experiences” in general and that of “customer – experience (CX)”, “employee – experience (EX)” in particular? At Yellow Messenger, driving


Virtual Insurance Agents atop Google’s Business Messages
“We don’t want to push our ideas on to customers, we simply want to make what they want.” Laura Ashley Insurance Chatbot atop Google’s Business


Conversational Commerce For Facebook Messenger: Sales Come To The Customer’s Chatbox
Innovation In Artificial Intelligence for Marketing Meets Facebook Messenger With Its New Adaptive Marketing Tactics Introduction to Conversational Commerce on Facebook Messenger: Facebook is the


Conversational AI for Quality Leads
Conversational AI and Its Rise Conversational AI has become the next major wave of change in the way businesses interact with customers. In the simplest





Drivers of Conversational AI
Fundamentals of a Growing Market Conversational AI systems have become one of the most followed spaces across the spectrum of AI in marketing. With more


Conversational AI for Supply Chain Management
Supply chain management is often considered an ancillary function of the business. Even the companies that are critically dependent on logistic operations often focus on