In any organization, whenever the front-line customer support staff hear that leadership is considering chatbot technology, there’s one fear that spreads like wildfire: “our jobs

With the onset of the COVID pandemic, the need for healthcare bots decoupled. We saw government and healthcare agencies adopting chatbot either on the website,

During the COVID-19 pandemic, many businesses in all industries witnessed their usual processes crumble as work-from-home strategies had to be enforced. The healthcare sector perhaps

By introducing WhatsApp Chatbot, WhatsApp opens the floodgates for businesses to automate every repetitive customer-facing business interaction with no human intervention. With WhatsApp Chatbot, businesses

What is the future of “Experiences” in general and that of “customer – experience (CX)”, “employee – experience (EX)” in particular? At Yellow Messenger, driving

“We don’t want to push our ideas on to customers, we simply want to make what they want.” Laura Ashley Insurance Chatbot atop Google’s Business

Innovation In Artificial Intelligence for Marketing Meets Facebook Messenger With Its New Adaptive Marketing Tactics Introduction to Conversational Commerce on Facebook Messenger: Facebook is the

Conversational AI and Its Rise Conversational AI has become the next major wave of change in the way businesses interact with customers. In the simplest

Fundamentals of a Growing Market Conversational AI systems have become one of the most followed spaces across the spectrum of AI in marketing. With more

Supply chain management is often considered an ancillary function of the business. Even the companies that are critically dependent on logistic operations often focus on