Automation of Customer Support for Domino’s in India
Jubilant FoodWorks is part of the Jubilant Bhartia Group and one of the largest food service companies in India and holds the master franchisee for
Bringing a Customer Centric approach to NBFC through automation
Company Overview The client today is the most diversified NBFC in India, financing the widest set of outcomes. The client serves millions of customers in
Creating Happier Workplaces With HR Automation
Preface Modern enterprises are quick to acknowledge that employees are their biggest assets. There are many research reports that talk about how employee motivation is
A Case Study on IVR in Modern Enterprise
When you think about IVR, what is the first thought that comes to your mind? We bet it’s Customer Support. While IVR has a great
The Next Big Thing in Advertising: Click-to-Whatsapp
WhatsApp Business API was released in 2018. And in under one year, it’s reimagining interactions between enterprises and their customers. Globally, marketers have been eagerly
Why WhatsApp for Business?
At the onset of 2020, WhatsApp announced having over 2 Billion Users. On average, a person spends 23 minutes of their day on this messaging
How to Leverage Chatbots for Customer Support
‘’By 2020, around 85% of all customer interactions will be handled without any human help’’ -Gartner On most contemporary websites, a small chat icon pops
Why are Businesses Looking Towards Automation in 2020?
It is true, not much has changed in the world of business in the last 50 years. Every incumbent leader is trying to solve the
Building Happier Workplaces with HR Digital Assistants
It takes a special HR team to convert your workspace into an employee’s happy place! Employees are the backbone of any enterprise, however, as the
Why Chatbots are Needed in Human Resources
Technology is transforming the way we work. Tools, programs, and processes like enterprise resource planning (ERP), application program interface (API), cloud computing (“the cloud”), and
How conversational interfaces helps enterprises BOOST NPS!
If we are talking about the major problems companies are dealing with, the Net Promoter Score ( NPS ) would definitely be in the top
5 Ways Chatbots Can Help Enterprises retain Their Customers
The greatest common factor among any customer base would be bad customer experience. Almost all of us would have had trouble registering complaints, experienced long