Enhanced Agent Assist & Customer Experience for Sayurbox | Case Study
ABOUT SAYURBOX:Sayurbox is a farm-to-fork, mobile-first e-commerce platform for purchasing fresh produce that is cherry-picked, and delivered directly from farms to consumers (B2C) and restaurants
Reimagine Banking with Conversational AI
COVID-19 has disrupted operations and will have prolonged impacts on continuity of operations, modes of working, and growth patterns. CIOs need to respond to the
Reimagining Retail Digital Commerce with Conversational AI
Digital commerce is often a stand-alone, separate business unit inside many organizations today – one that does not work in collaboration with other groups in
Customer Experience in Cricket Fueled by AI
Case Study Overview A country with 1.3 billion hopes, a religion made of fans, uniting people across cultures & regions, is known as “Cricket” in
Sales Channel Automation on WhatsApp
THE STORY – CHALLENGES A distribution channel is a chain of businesses or intermediaries through which a good or service passes until it reaches the
Customer Support Automation for Airline Industry
Company Overview The client is India’s leading passenger airline. The client primarily operates in India’s domestic air travel market as a low-cost carrier with a
HR Automation for the E-commerce Industry
Company Overview: The client is one of India’s leading e-commerce marketplaces offering consumer products including books, media, consumer electronics, lifestyle, and personal and healthcare products.
Embark Into the Future of Next Gen Purchase
Over the last few years, Customer Experience (CX) is shaping up as the new key brand differentiator, overtaking the price and product, making enterprises have
Automation of Customer Support for Domino’s in India
Jubilant FoodWorks is part of the Jubilant Bhartia Group and one of the largest food service companies in India and holds the master franchisee for
Bringing a Customer Centric approach to NBFC through automation
Company Overview The client today is the most diversified NBFC in India, financing the widest set of outcomes. The client serves millions of customers in
A Case Study on IVR in Modern Enterprise
When you think about IVR, what is the first thought that comes to your mind? We bet it’s Customer Support. While IVR has a great