Automated Workflows for Customer Support agents
We surveyed around 500 customer support agents in the last 3 years and we observed that around 65% of agents felt that they are unable
Yellow Messenger’s Payments Using WhatsApp
Last September, UPI surpassed Cards to become the #1 contributor to digital payments in India – Razorpay data Overview UPI Payments continue to grow, as
Evolution of Growth Team in Yellow Messenger
Neil Barman shares his experiences and learnings from Yellow Messenger growth in the conversational AI and chatbots industry in conversation with Vartika Verma. Vartika: Welcome
Yellow Messenger’s Bot Cloning Feature
Imagine. You are launching a new business in your town. A small consumer brand with products made specifically for vegans. It’s the first of its
RPA and Chatbots: A Powerful Intersection of AI and Robotic Process Automation
Humans are entering a new era – the automation era, where humans and machines will increasingly work side by side. Some of you might already
Rich Communication Services in partnership with Google
The way businesses and consumers communicate has changed! As per the research by Google, 75% of consumers now prefer to engage with a brand over
Yellow Messenger’s Voice & Video Calling for 10X Better Customer Experience
During this lockdown, people have come closer to each other via video calls, even though they’re not able to physically meet their loved ones. Families
Did you know? WhatsApp opt-in rules have changed!
Until recently, it was mandatory to receive Whatsapp opt-in via 3rd party platform, but not anymore. As of July 19, 2020, WhatsApp is updating its
Yellow Messenger integrates chatbots atop Google Business Messages for 10X Engagement
In this fast-paced, fast-food, fast-moving world, we have become accustomed to instant gratification. It has become so ingrained that we’ve been conditioned to think, be