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The conversational commerce market will touch $13.9 billion by 2025, hitting a 3x mark in a matter of 5 years. Such rapid growth means a

What would the world be without telecommunication? Think of the time from when you first wake up to go to sleep. There are millions of

‘Conversational platforms for digital commerce utilize natural language technologies using voice and messaging platforms. These are combined with machine learning and related technologies to enable

Every day, Consumer Goods Brands lose a chunk of their sales due to the inefficiencies in their sales teams. While the traditional SFA technology of

Technological innovations are always a treat to watch. They have always helped businesses streamline internal and external processes and push to higher levels of success

Slack is a workplace communication tool, “A single place for messaging, tools, and files.” This means Slack is an instant messaging system with lots of

With the advancements in AI and NLP, the current, the second generation of intelligent virtual assistants have emerged to be a revolutionary bliss for global

In any organization, whenever the front-line customer support staff hear that leadership is considering chatbot technology, there’s one fear that spreads like wildfire: “our jobs

With the onset of the COVID pandemic, the need for healthcare bots decoupled. We saw government and healthcare agencies adopting chatbot either on the website,

During the COVID-19 pandemic, many businesses in all industries witnessed their usual processes crumble as work-from-home strategies had to be enforced. The healthcare sector perhaps

By introducing WhatsApp Chatbot, WhatsApp opens the floodgates for businesses to automate every repetitive customer-facing business interaction with no human intervention. With WhatsApp Chatbot, businesses

What is the future of “Experiences” in general and that of “customer – experience (CX)”, “employee – experience (EX)” in particular? At Yellow Messenger, driving